![]() INFO : Install sequence for components is: uninstaller64 sed64 mcsep sse64 sfs64 clean64 esh64 ui64 shs sdu efw64 savxp enc sme64 ntp64 hmpa64 sauĮach of these will have at least one install log which obe will be either a MSI log or a bespoke install log. in the Cloud install log you have a line which lists them all: ![]() There are quite a log of components if you're licensed for them. Without seeing the failing installation logs it's hard to say. Once the initial install is done Sophos AutoUpdate takes over the installation of the components, so the logs then go to \windows\temp\ assuming that's still the default temp location for the system account. ![]() Do you have a common error in the installation logs? Which component is causing the issues?Ĭentral install log under: C:\ProgramData\Sophos\CloudInstaller\Logs, is the high level which will say which component failed.Īs the installer typically is run as the logged on user, each of the component install logs go to %temp%.įor example: If SAV fails to install then the logs of interest would be: %temp%\Sophos Anti-Virus Install Log.
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